Política de reembolso
Return & Refund Policy
At Wagsly, we want you and your pet to be completely happy with every purchase. If you're not satisfied, we're here to help.
Returns
You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
To initiate a return, please contact us at [your contact email] with your order number and reason for return. We will provide you with return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 working days.
Please note that original shipping costs are non-refundable.
Exchanges
If you received a damaged or defective item, we will happily exchange it. Please contact us within 7 days of delivery with photographic evidence of the damage.
Non-Returnable Items
The following items cannot be returned:
- Items marked as final sale
- Personalised or custom-made products
- Items that have been used or show signs of wear
Late or Missing Refunds
If you haven't received your refund within 10 working days, please first check your bank account, then contact your card provider. If you've done this and still have not received your refund, please contact us at contact@wagsly.uk
Contact Us
If you have any questions about our return and refund policy, please get in touch: 📧contact@wagsly.uk